Making your deals easier

Privacy Policy

Your privacy and the security of your data are extremely important to us. This policy (together with our TRX Website Terms of Use) (‘Privacy Policy’) explains how we use any personal information we collect about you, so please read it carefully.

This website is operated by The RightsXchange Limited (‘TRX’), a fully owned subsidiary of Dial Square 86 Limited (‘DS86’). The RightsXchange Limited is registered as a data controller under the terms of the EU General Data Protection Regulation 2016/679 ('GDPR'). Details can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/key-definitions/.

The GDPR states that we are only allowed to use personal information if we have a proper reason to do so, which could be to fulfill a contract, when it is our legal duty, or when we have a legitimate interest in doing so. TRX relies on the legitimate interests set out in the table below (under ‘HOW DO WE USE YOUR INFORMATION’) as the lawful basis for which we process or use any personal information we collect about you.

WHAT INFORMATION DO WE COLLECT?

Information you give us:
We may collect personal information from you when you or someone in your organisation registers on TRX, creates or modifies a user profile, or corresponds with us by phone or email, including full name, company name, job title, company address, email address, phone number and photo.

Information we collect:
We use third party services including those provided by Google, Inc. (Google Analytics) to collect technical information, including the Internet Protocol (IP) address used to connect your computer and/or mobile device to the Internet, your login information, geo-location information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

We may also collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), territory preferences, page response times, download errors, length of visits and methods used to browse away from the page. If you are logged in to your TRX account, we may also collect data about the content you access, view, click on or search for (including scrolling, clicks and mouse-overs).

Information we receive from other sources:
We use a third-party provider, The Rocket Science Group LLC d/b/a MailChimp to deliver periodical e-newsletters. We gather statistics around email opening and clicks.

We use a third-party provider, Intercom, Inc., to supply and support our live chat service, which we use to handle customer enquiries in real time. If you use our live chat service we may collect the contents of your session.

We also work with other third parties (including Reed MIDEM, sites or applications where our advertisements appear and credit reference agencies among others) and may receive information about you from them.

HOW DO WE USE YOUR INFORMATION


 


How we use your personal information


Our legitimate interest

Information you give to us

We will use this information:

  • To carry out our obligations arising from any contracts entered into between you and us, to help answer your questions and solve any issues you have raised;
  • to send you important communications, such as notices about activity on your TRX account, to which you can opt out anytime by updating your preferences in your TRX account settings;
  • for internal purposes such as website administration, auditing and data analysis to help us develop and improve our services and advertising;
  • to manage our everyday business needs, to comply with the law and to inform you about changes to our services, terms or policies;
  • to facilitate direct conversations through the website between sellers and prospective buyers;
  • to share prospective buyer information with sellers which a seller may then use to contact a prospective buyer;
  • to keep you updated on our latest announcements and provide additional information that may be of interest to you.
  • Helping us to improve our website and the service it provides.
  • For the facilitation of deals on our website.
  • For direct marketing purposes.
  • For administrative and operational reasons.
Information we collectWe will use this information:
  • to administer our website and for internal operations, analyse performance, diagnose problems and improve browsing experience;
  • as part of our efforts to keep our site safe and secure.
  • to tailor content offered to potential buyers.
  • to personalise the website to allow sellers to identify content that prospective buyers may be interested in.
  • For administrative and operational reasons.
  • For the facilitation of a deal on our website.
  • Complying with regulations that apply to us.

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you for the purposes set out above (depending on the types of information we receive).

 

We may hold personal information for as long as it is necessary to do so, having regard to the purposes for which it was collected and the purposes for which it is to be used. However, we keep this data under periodic review to ensure it is still necessary for us to retain it, in compliance with the GDPR. 


COOKIES

We use cookies and similar technologies to provide and support our website and each of the abovementioned data uses. You can read more about how we use cookies on our Cookie Policy.

WHEN AND WHY WE MAY DISCLOSE YOUR INFORMATION?

We may share your personal information with our holding company DS86 and with selected third parties including: 

  • reputable business partners, third party service providers, suppliers and sub-contractors who process your personal information on our behalf in order to facilitate the functionality of our website;
  • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;
  • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
  • in the event that we or DS86 sells or buys any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of TRX, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

SECURITY OF DATA

We have implemented appropriate security measures to help protect your personal information from accidental loss, alteration and from unauthorised access, use, or disclosure. We employ industry best practices, such as requiring https and ssl-encrypted communication at all layers of the application. Information is stored on our secure servers based within Amazon’s data centres, which utilize the Amazon Web Service technology and have been accredited under ISO 27001; SOC1 and SOC2/SSAE 16/ ISAE 3402; PCI Level 1 and FISMA Moderate.


Please note that the transmission of information via the Internet is not completely secure, and although we will do our best to protect your personal data, we cannot guarantee its security. Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.


We may transfer your personal information to third party service providers located in countries that are outside of the EEA only to the extent it is necessary to fulfill the purposes outlined above. By submitting your personal data, you agree to this transfer, storing or processing. We will take appropriate steps to provide an adequate level of protection for all personal information against the standards set within the EEA as a minimum. No matter where you reside, your data shall be processed in accordance with the provisions of this Privacy Policy and as required under the GDPR.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest, which are not governed by this Privacy Policy. We encourage you to exercise caution whilst visiting such sites and read the applicable privacy statements.

YOUR RIGHTS

You have a right to stop us from contacting you at any time for marketing purposes. If you no longer wish to have our notifications sent to your email address or if you don’t want to be in our mailing list, you can opt out at any time by emailing us at contact@TRX.tv.

Prospective buyers have the right to object to us sharing your details with prospective sellers based on the legitimate interests set out in the table above (under ‘HOW DO WE USE YOUR INFORMATION’) and can opt out of having your information shared in such a way at any time by emailing us at contact@TRX.tv.

You may request details of personal information which we hold about you under the GDPR. No fee shall be payable for such information unless the request is deemed to be unfounded or excessive, in which case a small fee may be payable. If you would like a copy of the information held on you, if you believe that any information we are holding on you is incorrect or incomplete or if you have any questions about this Privacy Policy and our data processing practices, please write to The RightsXchange Limited, Somerset House, Strand, London, WC2R 1LA or email us at contact@TRX.tv.

CHANGES TO OUR PRIVACY POLICY

We keep our Privacy Policy under regular review. Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. This Privacy Policy was last updated on 5 April 2018.

Previous version (1st November 2017)

Contact us

Get in touch with TRX

Contact our Client Services team at client.services@trx.tv or call +44 (0) 207 257 9550